FAQs
❓ Frequently Asked Questions
Quick Answers to Common Queries
📦 What are your shipping options?
We offer multiple shipping methods:
- Standard UK Delivery: 3-5 business days (Free)
- Express Shipping: 1-2 business days (£4.99)
- International Shipping: 5-10 business days (From £9.99)
🔄 What's your return policy?
We accept returns within 30 days of purchase:
- Items must be unused and in original packaging
- Return shipping costs are customer's responsibility
- Processing time: 3-5 business days after receipt
💳 What payment methods do you accept?
We accept all major payment methods:
- Credit/Debit Cards (Visa, Mastercard, Amex)
- Apple Pay & Google Pay
- Shop Pay Installments
- PayPal
⏱ How long does order processing take?
Orders are typically processed within:
- 1-2 business days for in-stock items
- 3-5 business days for custom orders
- Weekends and holidays excluded
🌍 Do you ship internationally?
Yes! We ship to 30+ countries worldwide:
- EU Countries: 5-7 business days
- USA/Canada: 7-10 business days
- Customs duties may apply for non-UK orders
📬 Still Have Questions?
29 Copenhagen St, London N1 0JB, UK